Billing and Refund Terms
These Billing and Refund Terms explain how paid plans, renewals, cancellation, and refunds work for Aeluka Sheets ("Aeluka Sheets", "we", "us", or "our") at sheets.aeluka.com (the "Service"). They form part of our Terms of Service. If you have a billing question, contact us at contact@aeluka.com.
Plans
Aeluka Sheets offers the following plans:
- Free. No charge. Includes core functionality within the limits shown for the Free plan.
- Pro. 20 US dollars per month. Raises the usage limits and unlocks Pro features.
- Team. 100 US dollars per month. Adds team member seats and the highest usage limits.
The features and limits included with each plan are shown in the Service on the pricing and usage pages. We may adjust what is included in a plan over time.
Recurring subscriptions and renewal
Pro and Team are recurring monthly subscriptions. When you subscribe, you authorize a recurring monthly charge for the plan you choose. Your subscription automatically renews each month on your billing date until you cancel. By subscribing, you agree to these recurring charges.
Payment processing
Payments are processed by our payments provider, Dodo Payments. You provide your payment details directly to Dodo Payments during checkout. We do not receive or store your full card details. Your payment is subject to the processing carried out by Dodo Payments as part of completing your subscription.
Cancellation
You can cancel a paid subscription at any time from your account billing settings. When you cancel, your subscription stops renewing, so you will not be charged for the next billing period. Your paid access continues until the end of the billing period you have already paid for, and after that your account moves to the Free plan. Cancelling does not delete your account or your data.
Refund policy
Monthly subscription charges are generally non-refundable, including for partial billing periods or for time you did not use, except where a refund is required by applicable law. Cancelling stops future charges but does not automatically refund the current period.
We want billing to be fair. If you were charged in error, were charged more than once, or believe there was a genuine billing problem, contact us at contact@aeluka.com within 14 days of the charge and we will review it in good faith and issue a refund where it is warranted.
Plan changes, upgrades, and downgrades
You can change your plan from within the Service. Upgrading takes effect immediately so you can use the higher plan's features right away. Downgrading to a lower plan, or to Free, takes effect and reduces your limits at the end of your current billing period. Downgrading does not create a refund for the current period.
Price changes
We may change plan prices in the future. If we change the price of a plan you are subscribed to, we will give you reasonable notice before the new price applies to your subscription. Your continued use of the paid plan after the change takes effect means you accept the new price. If you do not agree, you can cancel before the change applies.
Taxes
Prices are shown exclusive of taxes unless stated otherwise. Any applicable sales tax, VAT, GST, or similar taxes are handled at checkout through the payments provider and may be added to your total. You are responsible for any taxes that apply to your purchase.
Failed or overdue payments
If a recurring payment fails, we or the payments provider may retry the charge. If payment cannot be completed, access to paid features may be suspended or your plan may move to Free until the payment is resolved. Your content is not deleted because of a failed payment.
Changes to these terms
We may update these Billing and Refund Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of a paid plan after an update takes effect means you accept the updated terms.
Contact
For any billing or refund questions, contact us at contact@aeluka.com.